RETURN POLICY

Our return policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return (refund or exchange), your item must be unused, in the same condition you received it, and in the original packaging.

Refunds

We refund items if they are faulty or damaged.

To qualify for a refund, send us an e-mail with a photo of the defect at hello@tomo-clothing.com and we will send you a return slip free of charge. Once we have received and inspected the returned item, we will send you an email to confirm that we have received it and inform you of our decision on whether to approve or reject your refund request.

If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within ten business days.

Trades

We exchange items free of charge if they are faulty, damaged or if you want to change size.

To qualify for an exchange, send us an e-mail with a photo of the defect (if applicable) at hello@tomo-clothing.com and we will send you a return slip free of charge. Once we have received and inspected the returned item, we will send you an email to confirm that we have received it and inform you of our decision on whether to approve or reject your exchange request. .

If your request is approved, then your exchange will be processed, and your new item will be delivered to you free of charge.

OUR HISTORY

OUR PROMISE

At TOMO Clothing, we design gear that's with you on the go, morning to night, office to restaurant, and everywhere in between.

Each piece of TOMO Clothing equipment is the perfect combination of technicality, functionality and style.

We promise you, you'll never change your day again.

OUR METHOD

Styling

The development of each new model responds to the existence of a need that our current range does not meet. The first step therefore consists of defining the user's need and translating it into material technicalities and functionalities. We formalize a sketch and a technical sheet.

Model making

Unable to order small volumes of textiles with the required technicalities and colors, we made a proposal with a cotton canvas. Fittings and tests on all sizes and all vehicles allow us to improve the product and adjust the paper and digital patronage accordingly.

Industrialization

We launch the order for the production of materials and produce prototypes in the final materials. After one or two cycles of fitting, testing and prototyping, we validate the model that will be put into production.

OUR IMPACT